Fast, Easy Access to an Expert Doctor These Holidays

Fast, Easy Access to an Expert Doctor These Holidays
Side view of man in mid 50s talking with female medical consultant on video call about swollen glands and other flu symptoms during enforced isolation.

There’s nothing worse than being away from home and unwell or trying to see a GP when your regular practice is closed for a well-earned summer break.

Introducing CareHQ – an online consultation service that brings General Practitioner (GP) care to your smart phone, ipad or computer, no matter where you are, 7 days a week, 7am-9pm. It’s a great alternative to urgent and after-hours care services which can be expensive, hard to find and with a very long wait time.


Many of us got used to seeing our GP virtually during lockdown and the months that followed. And while an online consultation (telehealth) is not appropriate for everything1, for many things it’s perfect, especially if you are travelling over the holiday period or unable to get into your local GP clinic.

CareHQ is made possible by Southern Cross Health Society and ProCare – organisations that together are already trusted by over one million Kiwi’s. Since their launch in 2020, they’ve delivered nearly 50,000 consults to New Zealanders nationwide. Southern Cross members can get CareHQ GP consults free of charge when they book their appointment through their MySouthernCross app  (T’s and C’s apply)  and for non-Southern Cross members, appointments cost from $79.75 between 7am-7pm.

Watch our video to see how easy it is to make a CareHQ appointment.

Visit, select Book a GP and complete the simple registration details.  Once you’ve booked, you’ll be sent an email & txt confirmation and reminders, with a consultation link sent just before your appointment time.  Click on this consultation link to join the waiting room, and your doctor will connect with you.  It’s really that easy.  If you are happy to share them, then the CareHQ GP will send your notes to your regular GP electronically.  Any prescriptions required will be sent directly to the pharmacy of your choice. And if you need a specialist referral or test forms, CareHQ can provide those too2.

To find out more and to book visit


1.     CareHQ may not be right for complex health issues or issues that require an in-person examination. If you have a medical emergency such as severe pain, collapse, or shortness of breath, please call 111 immediately.

2.     Please see our Terms and Conditions for more information on GP advice and supply of prescription medication.