It’s hard to watch someone laughing or smiling without joining in – even strangers. It is a natural reaction which occurs in your brain (and was designed to encourage emotional bonding). Look at these strangers on a train…
Happiness is contagious
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Emotional labour was a term first coined in 1983 by sociologist, Arlie Hochschild, when she was in the midst of studying the experiences of flight attendants.
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