Disputing a Credit Card Bill

Information supplied by consumer.org.nz

Letter querying entries on a credit card statement

Dear …

I have just received a statement of this account. It contains charges for purchases I have not made. The transaction reference number is [give number], the trader's name is [give name], the amount and date are [give both].

I have not bought anything from this trader. Nor have I lost my card or given anyone else my number.

Enclosed is a cheque [or] I have made a telephone transfer [or] I have made an Internet payment [use the alternative that applies] for my outstanding bill, less the amount of the disputed transaction.

Please investigate this complaint as soon as possible and remove the disputed sum from my records so I don't incur interest charges while the matter is being sorted out.

Yours sincerely