Article by K. Hushi
Choosing a Vehicle
Think carefully about what kind of vehicle you’ll need. If you’re travelling with children or with a lot of gear, you may want a large sedan or SUV. If you’re simply looking to save money on rental rates and gas, you’ll want to reserve the smallest available model.
But size isn’t the only factor. Looking for something environmentally friendly? Check out our Green Travel Resources. Can’t drive a stick shift? Be sure to reserve a car with automatic transmission. (In many countries, a manual transmission is the norm — so read the fine print before booking. Learn more in Renting a Car Abroad.) Also, be sure that the company offers any extras you might need or want, such as a ski rack, car seat or GPS system.
Booking Your Car
How long will you be renting? If it’s for less than a week, you’ll probably do best with a major rental company, such as Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National or Thrifty. For rentals of a week or longer, you may get better rates from local companies, particularly auto dealers. Remember, however, to be wary of local companies if you plan to drive a lot; if you break down or get into an accident, they usually lack the support services of the majors.
Always shop around. Check the major booking engines and aggregator sites (such as Travelocity and Kayak) to get an idea of what rates are available, but you should also visit the car rental companies’ Web sites as well — they’ll often offer exclusive discounts, and you’ll avoid booking fees. Don’t forget to check out our selection of discount car rental deals before making any reservations.
To lower your rate, ask about discounts for any major national organizations, frequent flier programs and credit card programs you may belong to. They’ll frequently offer deals on car rentals. Those offered through AAA can be very good. If you’re employed by a company that frequently rents cars, they may have a negotiated rate. Make sure to check.
Before you book online, do an Internet search for coupon or promotion codes to put into the booking engine of your car rental company’s site. Just type in the name of the company followed by “coupon code” into the search field and you’ll often find special promotion codes that could save you anywhere from 5 to 20 percent off the cost of your rental.
If you’re not already, consider joining your car rental company’s loyalty program when you book. These vary by company, but most of them are free and entitle you to certain privileges when picking up your vehicle; your information will be on file ahead of time, allowing you to simply jump into the car and go rather than standing in a long line or filling out paperwork. You could also be eligible for special discounts or free upgrades.
Understanding Your Rental
If you’re booking online, read the terms and conditions carefully before confirming your reservation. If you’re booking on the phone, ask the agent about restrictions. Be sure you understand the conditions of your reservation. Is there a penalty for no-shows? How long will the car be held if you’re stuck in traffic on the way to the pickup station? Is there a fee for additional drivers and must their names be listed in the contract? Is your 20-year-old daughter old enough to drive the car? (For liability reasons, this is important.)
If pertinent, ask about any restrictions on interstate travel. For your own protection in case of breakdown, be sure the company has offices in all the states on your itinerary.
For one-way rentals, ask about drop-off charges. They can be exorbitant.
Always get a confirmation number. For airport rentals, be sure to give the customer service representative your flight number and scheduled arrival time. This will usually protect your reservation if the flight is delayed.
The True Cost of Car Rentals
Buyer beware: The rate you see advertised in big print may become so inflated with state and local taxes, airport surcharges, additional driver fees, insurance, gasoline bills and drop-off charges that you end up paying more than double what you expected. Learn more about these extra charges in Car Rental Hidden Costs.
Also, the advertised rate may be valid only in off-season Florida or California, when many cars are idle there, but not where you want to rent. Finally, the rate may be only for a car size that you would find unsuitable.
In recent years, the major booking engines have become more transparent about rental car rates, and they now usually show you the total cost of your rental, including estimated taxes and fees, early on in the booking process. Travelocity offers total pricing, which guarantees that the company’s estimated amount will be within one percent of the actual rate.
Like the airlines, the major auto rental companies have adopted “yield management.” That means that their computers can quickly readjust prices according to changes in the supply of cars available, and so the rental rate you are quoted is valid only at that moment. Unless you reserve immediately, the rate is likely to change.
At Pickup Time
If your first drive will be from an airport to a hotel for the night, why not take a shuttle van to the hotel instead? Doing this may save you the price of a day’s rental. Even if you must drive the same day your flight lands, you may not have to get the car at the airport. By picking it up downtown, you can often avoid hefty airport surcharges.
If you have personal auto insurance or charge the rental to a major credit card, you will probably be covered at least for collision damage — so you shouldn’t have to purchase the car rental company’s collision or loss damage waiver (CDW or LDW) insurance. If in doubt, ask your insurance agent or credit card issuer.
Before you drive away from the pickup station, inspect the car carefully for body damage. Be sure the lights and turn signals are working properly, and check the mileage odometer. Report any defects at once. Familiarize yourself with the workings of the car before you leave the lot. Check which side your gas tank is on, and learn how to use the headlights, windshield wipers and turn signal. It may seem obvious, but you’ll also want to memorize the make, model and colour of your car — that way you won’t lose it the first time you park in a busy lot! For more, see Getting to Know Your Rental Car.
Returning Your Car
Be wary of prepaid gasoline plans. Always fill the tank yourself before returning the vehicle so that you’re only paying for the amount of gas you actually used. Try to avoid the gas stations right near the airport where you’re dropping off your car — the prices tend to be highest there. Instead, fill up a few miles away. Even better: Check GasBuddy.com before your trip to find out where the cheapest gas stations are in your area.
It may seem counterintuitive, but returning your car early may actually cost you money. You’ll often pay an early return fee, but even worse, your rate structure will most likely change and you’ll be responsible for the difference. Of course, returning the car late could cost you too — many car rental companies only give you a 30-minute grace period before beginning to rack up the late fees.
Before leaving the vehicle, check to be sure you haven’t left any personal belongings. Don’t forget to check the trunk! The most common lost articles include cell phones, sunglasses and umbrellas.
Be sure that the check-in attendant inspects the car’s body in your presence and that you agree about any damage. Examine your rental agreement carefully for all charges and make sure they credit any deposit to your account while you wait.
natiblow - 15 years ago
If you are returning the car to an unattended station, make sure you take photos of all angles of the vehicle to show that there is no damage. If the car is damaged in the car-park between when you drop it off and the rental car company picks it up, you are liable for the damage, unless you can show evidence that it was OK when you left it there.